Contact
SodaSlim Customer Service: Phone Number, Email and Mail Addresses
SodaSlim customer service is the order desk: call +1 (302) 200-3480 or write to [email protected] for tracking, changes and refunds on placed orders. The website inbox, [email protected], answers questions about these pages Monday to Friday, 9:00am to 5:00pm ET, and cannot see orders. The label also prints a distributor phone, +1 (507) 448-8190.
Written by the SodaSlim label deskUpdated
Who to call01
What is the SodaSlim customer service phone number?
The SodaSlim order desk answers at +1 (302) 200-3480. It is run by BuyGoods, the checkout company, and it handles tracking, changes and refunds on placed orders.
The same desk reads email at [email protected]. Put your order ID in the subject line so the agent can find you fast.
Questions about these web pages go to a separate inbox, [email protected], open Mon-Fri 9:00am-5:00pm ET. That inbox cannot see orders, cannot change them and cannot issue refunds. If you write to it about an order, we can only point you back to the order desk.
Below are all six contact points, each with its job. Use the order desk first for anything that involves money or a parcel.
Help with placed orders
Order desk (BuyGoods, the checkout company). Tracking, changes and refunds on placed orders. Have your order ID ready.
This website
Mon-Fri 9:00am-5:00pm ET. Pages, typos, privacy, press. This inbox cannot see orders.
Office (New York)
733 Third Avenue, Floor 15
New York, NY 10017
Mail only. No walk-in sales.
Returns
2 Hudson Place, Suite 400
Hoboken, NY 07030
Call first. Include your full name, email and order ID. The buyer pays return shipping. Use a tracked service.
Distributor on the label
Gex Corporation LLP, Ogden, UT 84404
The label also prints +1 (507) 448-8190 and [email protected]. For an order, start with the order desk above.
We run an information site and earn money from order links. We are not the manufacturer or the distributor. Read more on the about page.
Pick the right door02
Which SodaSlim contact should you use?
Use the order desk for anything tied to an order. Use the website inbox for anything tied to our pages. Use the label address only to reach the distributor.
Sending a message to the wrong inbox is the most common reason a reply takes long. The table matches the problem to the right place.
| Your question | Contact | Why |
|---|---|---|
| Where is my order? | Order desk phone or order email | Tracking comes with the order email and lives with the checkout company |
| I want to change or cancel an order | Order desk phone | Only the desk can see the order |
| I want a refund under the guarantee | Order desk phone, then mail the bottles | The desk gives the return steps; see the refund policy page |
| A fact on these pages looks wrong | Website inbox | We fix pages, typos and sources |
| A privacy request about this site | Website inbox | See the privacy policy |
| A press or editorial question | Website inbox | Our editorial standards explain how pages are written |
| A question about the bottle's label | Distributor on the label, or the order desk | The label prints a distributor phone; the maker is not named |
The label's phone, +1 (507) 448-8190, belongs to the distributor, Gex Corporation LLP of Ogden, Utah. We cannot say how that line handles orders, so for an order we start with the order desk.
Before you call03
What should you have ready before you call or write?
Have your order ID, the email you used at checkout and the name on the order. With those three items most calls take a few minutes.
The steps below save a second call.
Find the order email
The order email carries your order ID and the tracking link. Search your inbox and spam folder for the sender.
Write down what you need
One sentence is enough: a change, a missing parcel, a refund. Note the date you ordered.
Check the live checkout terms
The guarantee window and conditions are the ones printed on the live checkout. If you took a screenshot before paying, keep it handy.
Ask for a reference
At the end of a phone call, ask for a ticket or confirmation number. Write the date and time of the call beside it.
We could not confirm the desk's opening hours, so we do not list any. If nobody answers, send the email and call again later. The only hours we can state are those of our own website inbox.
SodaSlim: 30 capsules, 30-day bottle1 capsule a day · 2, 3 or 6 bottles · price and guarantee terms at checkout
See packsReturns and mail04
Where do you mail SodaSlim bottles for a return?
Call the order desk first, then mail the bottles to the returns address: 2 Hudson Place, Suite 400, Hoboken, NY 07030, USA. Do not mail anything before the desk has given you the steps.
Put your full name, email and order ID in the parcel. The buyer pays return shipping, so use a tracked service and keep the receipt. Refund timing is described on the refund policy page: 3-5 business days after the returned bottles are credited, then 5-10 days for the card issuer to post it.
Our New York office, 733 Third Avenue, Floor 15, New York, NY 10017, USA, takes mail only. It does not sell anything over the counter, and returns sent there may be delayed.
Details on how the guarantee works are on the guarantee page. Delivery questions are covered on the shipping page.
Our inbox and your safety05
What can the website team help with, and what needs a doctor?
The website team can fix a page, answer a question about how we wrote something and take a privacy request. It cannot give medical advice.
If a capsule makes you feel unwell, do not write to us first. Stop and talk to a doctor or pharmacist. Chest pain, fainting, a racing heart, dark urine or yellow skin or eyes need care now. Keep taking any prescribed medicine unless your doctor says otherwise.
You can also report a bad reaction to the FDA. The agency lists 800-FDA-1088 for this and points to its Safety Reporting Portal (NIH ODS, Dietary Supplements: What You Need to Know) (FDA, Questions and answers on dietary supplements). Tell the order desk too, and your own providers.
Our inbox is staffed on weekdays. We reply in the order messages arrive and we do not promise a reply time. Spam, sales pitches and requests for paid reviews are not answered.
FAQ06
SodaSlim questions people ask
What is the SodaSlim customer service phone number?
The order desk number is +1 (302) 200-3480. The desk is run by BuyGoods, the checkout company, and handles tracking, changes and refunds on placed orders. Have your order ID ready when you call.
What is the SodaSlim contact email?
For tracking and refunds on placed orders, write to [email protected] and put your order ID in the subject. For questions about these web pages, write to [email protected]. That inbox cannot see orders.
Can the website inbox process a SodaSlim refund?
No. The website inbox cannot see orders or issue refunds. Refunds go through the order desk at +1 (302) 200-3480 or [email protected], as described on the refund policy page.
What are the website support hours?
The website inbox answers Monday to Friday, 9:00am to 5:00pm ET. We could not confirm opening hours for the order desk, so we do not print any. Try again later if the line is busy.
Is the phone number on the SodaSlim bottle the same?
No. The label prints +1 (507) 448-8190, which belongs to the distributor, Gex Corporation LLP of Ogden, Utah. The order desk is a different line. For an order, start with the order desk.
Where do I send a SodaSlim return?
Call the order desk first. Then mail the bottles to 2 Hudson Place, Suite 400, Hoboken, NY 07030 with your name, email and order ID. The buyer pays return shipping, so use a tracked service.
Can I visit the New York office?
No. The office at 733 Third Avenue, Floor 15, New York, NY 10017 takes mail only and has no walk-in sales. Use the phone or email for anything about an order you have placed.
How do I report a bad reaction?
Stop taking the capsules and call your doctor. Chest pain or fainting needs emergency care. You can also report the reaction to the FDA at 800-FDA-1088 (NIH ODS, Dietary Supplements: What You Need to Know) and tell the order desk.
Sources (2)
- Questions and Answers on Dietary SupplementsU.S. Food and Drug Administration, 2026
- Dietary Supplements: What You Need to KnowNIH Office of Dietary Supplements, 2023
Who wrote this07
Written and reviewed by
Pages built from the label, the seller’s materials and linked NIH, FDA, FTC, Mayo Clinic and peer-reviewed sources.
Last updated . Read our editorial standards and how we check reviews. This website is the information site of Thesodaslim, a USA authorized SodaSlim retailer. It is not the manufacturer or the distributor named on the label. We earn money when you buy through our order links.
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More about SodaSlim
USA Authorized SodaSlim Retailer
Ready to try SodaSlim?
Check your medicines and your daily caffeine first, then pick a supply. One capsule a day; one bottle lasts a month. The checkout shows the live price and the guarantee terms before you pay.
- Secure checkout on the sales site
- Money-back guarantee (terms at checkout)
- Ships from the U.S.
